FAQ

Frequently Asked Questions

Find answers to the most common questions about our home services.

What areas do you service?

Based in Sydney’s Northern Beaches, with reach across Greater Sydney.
Our head office is located in Ingleside, with an additional storage depot in Penrith to help us efficiently service the Greater Sydney area.

While we do our best to cover most regions, service availability can vary depending on business volumes — particularly in outer and fringe areas.

Please get in touch to confirm whether we service your specific location.

Can I customize the look of my pool during resurfacing?

Yes, we offer a range of options for waterline tiles, pool paving, coping tiles. We work with you to plan every aspect of your project for a truly customized result.

What are the benefits of a Duraglaze resurfacing system in your pool?

The Duraglaze resurfacing system  provides a smooth, non-porous finish that is easy to maintain, resistant to surface deterioration, and built to last for years to come and is one of the only product on the market that have extended warranty programs.

Can the Duraglaze surface be applied to pools with significant damage?

Yes, the Duraglaze resurfacing system is an excellent solution for pools that have surface damage, cracks, leaks or osmosis. After assessing your pool’s condition, we will determine the required process and plan your resurfacing solution for lasting results.

How long has Duraglaze been in business?

Duraglaze has a long and proud history, serving pool owners in Sydney since 1963. Our customers benefit from decades of knowledge, structured processes and deeply rooted relationships in the pool industry.

What types of pools can Duraglaze resurface?

Duraglaze specializes in resurfacing in-ground concrete pools, pebblecrete pools, and existing fiberglass pools that are experiencing issues like osmosis and surface deterioration.

Can Duraglaze help with more than just pool resurfacing?

Absolutely! In addition to resurfacing, we offer comprehensive pool renovation services through our fully managed network of trade professionals. Our extended team includes:

  • Tilers, stonemasons, landscapers, and glaziers for glass fencing
  • Specialists in interior tiled finishes, pool coping, paving and pool surround upgrades
  • Engineers and builders who understand structural integrity for older pools

Is there a warranty or guarantee on the resurfacing work?

All Duraglaze projects are covered by a quality guarantee aligned with NSW Fair Trading statutory warranty periods. We also offer extended warranties through our care and maintenance program, Pool Surety.

Do you offer free quotes?

Yes, with absolute pleasure.
There’s nothing worse for a homeowner than a renovation full of surprises. Fortunately, with most of our work — surprises are rare. That’s because we conduct a comprehensive, onsite assessment of your pool before quoting. We don’t rely on satellite images or guesswork. Instead, we take the time to inspect the site in person, understand the condition, and give you a clear, accurate quote based on real insight — not assumptions.

This also gives us a chance to meet face-to-face, walk through your vision, and make sure we’re the right fit for the job. After all, you’re not just hiring a contractor — you’re trusting us with a part of your home.

How long does the resurfacing process take?

The duration of the resurfacing process varies depending on the size and condition of your pool. After an onsite assessment, we will provide a detailed timeline specific to your project.

What is the Duraglaze technology?

Duraglaze is a layered composite membrane, composed of resin, fibreglass, filler coat, and pool grade gelcoats. It provides a smooth, non-porous surface barrier system that is easy to maintain and gentle on the skin.

Satisfied Customers

What our customers say

Read the latest Google Reviews from our customers

Patrick E
Date

I couldn’t believe the difference Crib Crew made to my home. The gutter cleaning and window cleaning services were exceptional. Highly recommended!

Patrick E
Date

I couldn’t believe the difference Crib Crew made to my home. The gutter cleaning and window cleaning services were exceptional. Highly recommended!

Patrick E
Date

I couldn’t believe the difference Crib Crew made to my home. The gutter cleaning and window cleaning services were exceptional. Highly recommended!

Patrick E
Date

I couldn’t believe the difference Crib Crew made to my home. The gutter cleaning and window cleaning services were exceptional. Highly recommended!

Patrick E
Date

I couldn’t believe the difference Crib Crew made to my home. The gutter cleaning and window cleaning services were exceptional. Highly recommended!

Patrick E
Date

I couldn’t believe the difference Crib Crew made to my home. The gutter cleaning and window cleaning services were exceptional. Highly recommended!